Hate speech from Johan Pienaar at Kula Projects PE

My mum is the account holder who contacted budget insurance who directed a contracted service technician to our home. They arrived on Tuesday and said they cannot fix it so will be back on Wednesday 5 August. My mum left a post it note on the machine explaining that after their work on Tuesday, now the water isn't even filling up. The tech told me in a ****y manner that there doesn't have to be instructions for them. I said its purely there incase I wasn't available to explain. I also said that they didnt tell my mum they switched the pump off. He rudely said he thought she was a grown up, implying she is a child and unprofessionally handling the situation - whether it was a ****** remark or a snide response, I was highly upset! These technicians should not be allowed to deal with people. Not only is the customer service pathetic, but they left saying the machine is fixed when it isnt and we now have to buy a new one when they probably made the fault worse, This is a huge unexpected response and so unfair to have untrained technicians handle our home appliances. I am appalled by this situation and the hate speech from people contracted to budget insurance.