kR
kaitlyn R

1 reviews | Active since Sept 2019

16 May 2022, 07:29

Horrible first experience at Kudata Ushaka

Such a poor first experience at Kudata in Ushaka. My family and I went in for lunch on the 16th of May, we were assistd by a young white lady woth short brown hair. She first seated us to our table and waited while we discussed our orders, while discussing our orders she listened to our conversation deciding on whether to get a cosmopolitan or a strawberry daiquiri and added both to our order without us confirming. I wanted a *** on the beach but she brought me a cosmopolitan, I advised the waitress that this was not the drink I ordered and she took it back to the kitchen and said that ''we changed our mind and no longer wanted the cosmopolitan''. She then came back and advised us that they will make the *** on the beach for me but the cosmopolitan will still be added to the bill. I was furious because the waitress took down the wrong order without even having a pen a page to write on and blamed us. As we were having our drinks, she stared at us the entire time making our whole experience very uncomfortable. When she came to take our glasses away, she was leaning over my uncle serveral times which in a well based establishment with experienced staff will know not to do. We were very upset and decided to walk away because of the poor service, we then went to jhon dorys next door and had an amazing dinner which great customer service. The restaurant lost a table for 4 because of the poor waitress skills and a R60 drink. Our bill would of probably came to around R1000 considering the food choices we had selected.

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