LIES LIES LIES!!!!

On 22 October I noticed that I have been paying Kudough and not receiving services. I contacted them on 22 October 2019 whereto Micheal said that the issue is been escalated and will provide feedback. I have contacted Micheal on 4, 8 and 12 November when Janine responded with the following: Janine from Kudough <***> Nov 12, 2019, 4:05 PM (9 days ago) to me

Hi Monique Kindly note that the refund of R720 was refunded on the 5th November to Hyphen (pda) Janine Janine from Kudough I have contacted Hyphen to refund me and they state that the have not receive the payment from Kudough. When I contacted Micheal today he responded: We can confirm that the payment was loaded this morning to Hyphen, proof of payment will be sent to Hyphen as well " When I asked how is this possible, he replie: "That was a different client that had the same issue as yours, I believe it was mistaken to be your case."