No service

Recently I've been communicating with Ultimate Performance in Centurion and unfortunately the bad service is continuing at KTM. I would like to know who can help me.<br> <br> I simply want to order two parts and have sent many emails with either no response or no proper typed quote with banking details. Next step, phoning and asking kindly about the emails. There are a lot of excuses and empty promises like; I'll send it to you right now or during the day, our system is busy updating.<br> After every email or phone call I wait for a response a day or two with no avail.<br> What do I have to do just to get a quote from a dealership to do the payment and for them to order the item?<br> <br> Im really trying to stay calm but this is absolutely rediculis.