K's Silver

K's Silver - Zero % customer service - 100% *********** and incapable

Title: Poor quality and unfair repair charges – R450 earring broke after one wear I purchased a pair of silver earrings from K’s Silver at Canal Walk, Cape Town for R450. Unfortunately, after wearing them just once, the pin on one of the earrings snapped off. This is clearly a manufacturing defect, not wear and tear. When I returned to the store to ask for assistance, I was told that they have a "no returns policy" on earrings for hygiene reasons. While I understand the hygiene concern, this does not excuse selling a faulty product. The Consumer Protection Act clearly states that goods must be durable and of good quality—which these earrings were not. To make matters worse, the staff proposed charging me an additional R150 for a repair, and even that cost was subject to change pending confirmation. In my opinion, I should not have to pay extra to fix a defect that was present from the start. I bought the earrings to wear, not to repair after a single use. This is incredibly disappointing service. I expected better quality and fairer treatment from a local Cape Town jeweller. I will not be shopping here again and would caution others to inspect their items carefully before purchasing.