These people go the extra mile

I ordered some make-up online from Kryolan. When I arrived the notification that my parcel had been dispatched, I realised that I had ordered the wrong colour/shade. I queried whether I could change/exchange and promptly received a response via email saying I could return the parcel to sender OR even have a second one couriered to me if it was urgent. At first I said it wasn't urgent but then I realised I'd actually run out of my product, so Andre was kind enough to arrange same day delivery the next morning. All I had to do was send Proof of Payment of the additional courier fee and agree to return the other package (sent via normal mail) once it arrived. Andre really went the extra mile responding to emails and messages, especially considering I kept changing my mind and had created the issue in the first place! Thanks so much. You guys are awesome.