Holiday of nightmare !!!

Since DAY 1 that I arrived

- First unit- we had trouble finding the unit as the resort area is so dark.. we then finallly found the unit… the roof was leaking and water all over the hairdryer and table and further it wasn’t the unit I initially booked - spoke to the manager he moved us to another unit… we had to pack everything up all on our own… NO HELP FROM STAFF and move to another unit the same night … - ⁠the 2nd unit- the mattresses were wet unit was dirty - the manager moved us to the 3rd unit and said I must WAIT until they find one… after I travelled by car over 10hours with kids … exhausted … I said we will eat at the dinning area while he gets the 3rd unit ready… - ⁠same night was finally moved to the 3rd unit …

In this unit - we had NO wifi , the fans were not working, the aircon was not working - the unit had insects and was not clean

The maintenance man sorted to the lounge fan that nearly fall on our heads however the room fan and the room aircon remain NOT WORKING!!

And today since this afternoon — NO POWER at all IN THIS HEAT !!!

Also the tv is a smart tv yet doesn’t connect to Netflix nor the internet nor screen sharing to your phone - the MAINTENANCE GUY IS SO GOD DAMN RUDE THAT HE HAD THE NERVE TO TELL ME I SHOULD TRY AND FIGURE IT OUT BECAUSE HE SAID IT DOESNT WORK - staff in total are unfriendly and not helpful… I received a call from main desk to return 2 pool towels that I used same day yet I am staying at the resort for a week. To go anywhere in the resort you have to walk and trust me the walk is not easy !!! The distance is madness. They don’t even allow you to use the carts or have people to take you to your unit.

The power went off this afternoon around 3pm and was only restored at 10:45pm - I was told that the unit they moved me into does not have an invertor and further that they couldn’t reach the maintenance manager telephonically. I reported it to the booking manager, maintenance manager, duty manager and general manager.

NEVER BOOKING WITH THEM AGAIN!! Trust me it’s not work it and don’t book with them