Lockdown cancellation

We had made a booking for the 1 May 2020 for my fiance birthday, but once we heard about the lockdown we had to cancel our booking as we could not travel during stage 5. We had contacted the lodge and they said they will get back to us as how they can assist me, but i have not received any correspondence from them at all, i had then contacted booking.com and they said that the lodge will send me a voucher but it is 2 month later and i have called and queried but i have still not received a refund nor a voucher , even thou the cancellation was out of our hands , i find the lodge to not care and does not even have the decency to contact me to let me know what is going to happen with my money as i payed fully for our accommodation. i will never book by them again as they do not worry about their guests!