Double standards when making a reservation.

Made a reservation with booking.com for a reservation a Kruger park adventure lodge. Tell conditions specified on the booking.com website was that you can cancel your booking as long as it falls within the specified period and receive a full refund. I made the cancelation with as it fell within the specified period on the booking.com web where the messages goes direct to the Lodge mentioned above. On the booking.com web it showed the reservation being canceled and i would receive a full refund.

After about three days i noticed they had not responded when I would receive my refund. I sent a message to the Kruger Park adventure Lodge direct and received a response that there will be cancelation chargers of R200 per cancelation. I had two cancelations and the would charge me R200 per cancelation. I rep**** back stating that that should not be the case as i canceled both my reservation within the specified time. They still went ahead and charged me the cancelation fees of R200 per cancelation. I contacted them again after checking my bank account that they have definitely deducted R400 from the money they refunded.

I managed to get the email of the Manager who's name is Kavi to discuss this matter three days ago, no response. Another email this morning, no response. Speaking to Booking.com is a waste as the only reference you back to Kruger Park adventure lodge to try and sort the matter out.