Complaint

Good Afternoon It is with great disappointment that I have to write this email. We have been using Kruger electronics for our gate and our DSTV over the past 8 years. The recent service we received has left us feeling exceptionally disappointed. Kurger Electronics came out to check our gate which was not working correctly, to be told we were in need of a new battery, we were charged for a call out and also paid for a new battery. The gate still did not work correctly, they came out again and we were then told it was the pc board, they charged us for a call out and we bought a new pc board, thereafter the gate was still not working. They came out once again, this time we were told it was the motor and that we would need a new one. The quote given was R8395.00. The cost of the battery being R5800 and the labour R1500. Firstly, We have handed out approximately R3000 to have a gate that is still not fixed. Secondly the cost of a new motor is R4540. Thirdly to charge us R1500 for labour, when we have already paid to you to date R3000.00 I really do feel is disgusting. Fourthly insurance companies do not cover motors that have been damaged due to power surges.

We got two further opinions and the problem is that the gears are not working, this is the reason why it stops after opening for about a meter and closing again. I would have thought I reputable electronics company would have checked all options. We are both pensioners and certainly do not have R3000.00 to throw away.