JK
Jim K

1 reviews | Active since May 2014

11 Aug 2020, 13:22

Unacceptable Service & Communication!!!

The Manager of Krispy Kreme at Mall of Africa is rude and has no customer s****s what so ever!!! My son & I were told, very abruptly and unprofessionally, to leave the shop to finnish eating our donuts which we had just purchased!? No explanation was given except that we were told to leave the shop immediately!? We were still waiting for our Milkshake and Coffee... I have been and will continue to let our friends and family know about our pathetic service experience at your branch and as long as I am alive, will never support your or any other Krispy Kreme franchise again!!! I feel, the least your franchise should do, is to at least send your representatives on customer relations/satisfaction training to keep clients coming back in future...

Without happy, returning clients, where will your business eventually end up?

0
Replies (2)
Krispy Kreme
Krispy Kreme's reply11 Aug 2020, 14:02
Official
Hi Jim, we appreciate your feedback and bringing this unfortunate experience to our attention. We apologize as this is not the Krispy Kreme way.. A representative will be in touch with you shortly, please keep a look out for our contact.
JK
Jim K's update03 Sept 2020, 15:22
Reviewer Update
After being contacted by Krispy Kreme's Representatives, we received apologies & promised vouchers to make up for the bad experience. Please don't promise things if you're not going to deliver! Again, disappointed...