Turning away a loyal customer

I first loved Krispy Kreme from my time living abroad. When I returned to my home South Africa and discovered that KK had arrived, I was ecstatic. This morning they gave me the first bad experience, ever. The store was supposed to open at 6am. Instead I waited outside along with 4 other customers until around 6.20am watching the staff inside moving around. The staff saw us clearly, yet not one thought to tell us what the delay was about. When they eventually allowed us inside, there was likewise no explanation for the late opening. To compound things there was no "original glazed" available, the very product I had been waiting for, and no coffee either (the machine was not ready). The store assistant told me that original glazed was all sold out - I was the 2nd customer of the day. When I pointed this out she said, oops, mistake, they were not yet delivered. I would have walked out but I promised my colleagues KK doughnuts so took a dozen assorted instead. It is unbelievable that a KK store that doesn't serve BOTH original glazed and coffee, their most iconic products and the primary subjects of their marketing, and opens around 20 minutes later than published time. Without any apology nor explanation. Come Dunkin' Donuts, we are waiting. Even though I love Original Glazed, I'm not gonna wait outside in the cold for 20 minutes only to be told, soorrry, we don't have. And no coffee too.