poor service

On Saturday I purchased 1 kit kat chiller, 1 triple chocolate and 1 salted caramel. They messed up our order by giving people after me my order so that meant I had to wait even longer for my order. after querying it they then said no they were confused, again how was that my problem. Nonetheless I accepted as I had no choice. when I left driving on the highway now ready to have my drink the one cup was cracked, too late to drive back and exchange the cup, It leaked all over my car and I had to drink half of it rather fast to avoid extra spillage. the other one they did not close the lid properly so when I lifted it it fell in the car.

I can not believe this is the kind of service we receive from such a well know company and also given the fact that they not exactly cheap.

Very disappointing.