CY
Chloe Y
1 reviews | Active since Feb 2024
12 Aug 2025, 16:16
Poor poor customer service
I went to Krispy Kreme at Middelburg mall at around 16:45 and the staff were already packing away the donuts I had to wait for my brother to bring the money I would be paying with. When he arrived it was about 17:15 and there were only 2 flavours of donuts I asked whether this was all and they said yes but I had previously seen them pack them away they have an attitude as if they were doing me a favour. Later when I would pass by the stall they would point at me and snicker amongst themselves. Because I am a teenager they gave me bad service as if they were doing me a favour .
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Replies (1)Krispy Kreme's replyOfficial
12 Aug 2025, 16:34Hi Chloe,
We’re truly sorry to hear about your experience at our Middelburg Mall store — this is absolutely not the Krispy Kreme way.
We take matters like this very seriously and will be escalating your feedback to our Head Office team immediately. One of our team members will be in touch with you within 48 working hours to follow up and address your concerns directly.
Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience at our Middelburg Mall store — this is absolutely not the Krispy Kreme way.
We take matters like this very seriously and will be escalating your feedback to our Head Office team immediately. One of our team members will be in touch with you within 48 working hours to follow up and address your concerns directly.
Thank you for bringing this to our attention.
Krispy Kreme's reply12 Aug 2025, 16:34
Official
Hi Chloe,
We’re truly sorry to hear about your experience at our Middelburg Mall store — this is absolutely not the Krispy Kreme way.
We take matters like this very seriously and will be escalating your feedback to our Head Office team immediately. One of our team members will be in touch with you within 48 working hours to follow up and address your concerns directly.
Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience at our Middelburg Mall store — this is absolutely not the Krispy Kreme way.
We take matters like this very seriously and will be escalating your feedback to our Head Office team immediately. One of our team members will be in touch with you within 48 working hours to follow up and address your concerns directly.
Thank you for bringing this to our attention.
