MP
Maryam P
1 reviews | Active since Feb 2010
29 Apr 2022, 23:33
Poor attitude
Was at the Gateway store yesterday (Thursday) and they had their Monday board out with the coffee special. Made my purchase and asked the cashier if they would honor the Monday deal, even though it was a Thursday, given that they were advertising it.
She had a long chat with her co-worker and I thought they were going to bring the board in. However, when I left, the board was still outside.
I asked, more than once, to speak to a manager and I was dismissed and my request was laughed at. No way to treat any customer.
This is less about the coffee (their error) and more about the attitude of the staff.
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Replies (1)Krispy Kreme's replyOfficial
07 Jul 2022, 14:18Dear Maryam,
Thank you for bringing this to our attention. We're very concerned to read this review and apologise that the service you received from the team was not up to standard. This is not the norm!
We would appreciate an opportunity to get in touch with you so that we may address your concerns. Please reach out to us on https://kkhq.goreview.co.za/goreview-crm?revid=S4ICEr so that we can rectify this.
Hopefully, we can turn this around for you.
Warm regards,
The Krispy Kreme Team
Krispy Kreme's reply07 Jul 2022, 14:18
Official
Dear Maryam,
Thank you for bringing this to our attention. We're very concerned to read this review and apologise that the service you received from the team was not up to standard. This is not the norm!
We would appreciate an opportunity to get in touch with you so that we may address your concerns. Please reach out to us on https://kkhq.goreview.co.za/goreview-crm?revid=S4ICEr so that we can rectify this.
Hopefully, we can turn this around for you.
Warm regards,
The Krispy Kreme Team
