PAID FOR ITEMS WHICH WEREN'T THERE

I ordered a dozen and an additional half a dozen assorted doughnuts. Upon delivery, I only received the dozen batch. The delivery man at that time stood by as I opened the bag and showed him that 6 doughnuts are missing.

I phoned the Krispy Kreme branch where I bought it from (Sandton) and they informed me that the driver reported the issue and that he will be delivering it to me as soon as possible. I waited at my office for almost 2 hours and no one showed up.

I requested a refund and have not heard anything back.

This is unacceptable.