Krispy Kreme Outlet at Checkers Hyper Fx Parklands not worth it!

We visited the Krispy Kreme Outlet at Checkers Hyper Fx Parklands in Cape Town a few times since it opened. It is very clear that this mini outlet is a not worth it at all!

Firstly their products is not always fresh as promised by Krispy Kreme, especially not the mini bites or mini donuts. We have bought some of these products from them on numerous occasions and each time the products are very old and so hard! It is clear that they are trying to get rid if stock from the previous day first before actually selling the freshly baked ones.

Secondly the staff are not adequately trained. We asked the staff members on 2 different occasions for the new Milktart bites at the outlet. At first the staff told us that they don’t sell anything like that, they only sell milktart donuts. I even showed them the adverti*****t on the main Krispy Kreme instagram page, and they told me no it’s not available and they don’t think they will get in anyways.

I went back 2 weeks later(Wednesday, 17 April) with the same request. Then I was told that the milk tart mini bites are only available in Johannesburg and not in the Western Cape. I continued with my shopping in Checkers and when I went to the tills there were a Krispy Kreme shelf/stand with the milk tart treat.

This was a very clear indication to me that the staff was not trained and also don’t have any idea what is actually happening with regards to new flavours and ranges being released.

The shelf was like 200meters from the outlet point, but they told us we will not find it in the Western Cape.

Krispy Kreme should really do some effort to check it at this outlet and train their staff about their products and also about ensuring that they are selling freshly baked products every day and tell to they should not sell the oldest products first, because they usually sell the products of the previous day first before even putting out new and fresh products.

This service is extremely upsetting and unacceptable! It is als a negative reflection of Krispy Kreme!