Krispy Kreme a lesson in keeping your word and professional behavior

Krispy Kreme South Africa announces it 30K Followers celebration and then then announce that they will randomly selected from their followers those who will receive a dozen donuts gift. On the 11th March I receive an inbox message from them, telling me that I have been selected. To which I am excited about...then on the 12th March they ask me for my contact details. It is the 2nd April and I have yet to receive a call or message or follow up message just apologizing for a delay maybe or maybe just forgetting me period. It think for a brand such as Krispy Kreme your word is everything, maybe that's not how you operate in the US , but in Africa your word is all you have. I am disappointed in you Krispy Kreme...Do better!