Disappointing service at Krispy Kreme The Glen

I had a very disappointing experience at Krispy Kreme The Glen.

The staff member assisting me had a poor attitude and made me feel as though she was doing me a favour rather than providing customer service. While I was waiting for my order, she began gossiping in isiZulu, seemingly assuming that I would not understand. This made the situation uncomfortable and felt very unprofessional.

Customer service is extremely important, especially in a customer-facing role. If staff are unhappy working at the front, they should not be placed in direct contact with customers.

My children love doughnuts, but after this experience, I will avoid this branch entirely when visiting The Glen.