Disappointed with Krispy Kreme in gateway

I'm very disappointed with Krispy Kreme in gateway. Today my mum went to Krispy Kreme to collect her donuts, Krispy Kreme sent her a message to saying - (Happy Birthday, Saroj! Enjoy a dozen OG with Krispy Kreme's best wishes. Bring your ID along (Expires: 18/04/2019))- my mother was very excited about this, but to her disappointment. The stuff at Krispy Kreme was very rude also embarrassed her .They told her to come back with her smart card ID. Not the green book ID. And that her name doesn't match the green book ID. Just because she used her second name and not first name and she did not even set up the app. I did it for her after my husband got the app and Krispy Kreme gave me donuts so I told her about it. This was my biggest mistake . They also told her that they don't expect the green book ID only smart card ID. But what I don't understand is why they did to her is it because she's older. A few months back much husband has go the very same message from them and when we went to get the donuts they didn't even ask him for his ID. So please explain to why is that Krispy Kreme gateway so rube to some people. Why do your want to send out this messages and get peoples hopes up just come there and get disappointed. And worst of all they was very embarrassing to her and she went also along with a friend so they could sit down and have coffee along with the donuts. World can't explain her disappointment and hurt for being treated so unfairly.