BT
Busi T

1 reviews | Active since May 2025

24 May 2025, 17:43

Bad Customer service

I had a terrible service today and to be honest, I even left my money there and I don't think I'll continue purchasing coffee there at Mall of Africa because of Prudence and Nokwethemba, those Ladies have been disrespectful and I ignored it because its not like I want to be that difficult customer because I'm also work in sales, something must be done with these ladies because the other team it's a bunch of friendly ppl,the audacity of saying they shouldn't prepare a coffee for me because that arrogant Nokwethemba doesn't have Customer service and I Dont prefer to be assisted by her because last time she made a terrible Coffee adding too much cinnamon for no reason, I seriously feel they must be dealt with because they are so toxic even when they are Around, Krispy Kreme is a Huge Company, Customer experience must be prioritized.... I'M A Dissatisfied Customer and I wouldnt recommend anyone to Purchase from those two Ladies (Prudence and Nokwethemba)

0
Replies (1)
Krispy Kreme
Krispy Kreme's reply26 May 2025, 08:54
Official
Hi Busi,  

We’re sorry to hear this was your experience. This is NOT the Krispy Kreme way!  

Could you share your detailed feedback by sending an email to ***? Please include your contact number and email address so that our team can promptly get in touch with you. 

Thank you for bringing this to our attention, and we look forward to resolving this matter for you.