1 reviews | Active since Oct 2024
*******
I visited Castle Gate Krispy Kreme and ordered one strawberry-filled doughnut, one glazed, and one cookies and cream. Bought individually, these should have cost R63, but I was charged R66 because they rang them up as a box of three assorted doughnuts instead — pocketing an extra R3.
It might seem petty to complain about R3 from one customer, but imagine the scale if this happens across the country. For example, in 2020, the Rosebank branch reportedly sold 1,320 doughnuts per hour. If even 30% of those were similar transactions, that’s 396 orders — meaning R1,188 extra per hour potentially taken from unsuspecting customers.
What’s frustrating is that this feels like a deliberate tactic to overcharge customers without their knowledge. It’s dishonest and unfair. Krispy Kreme should be transparent with pricing and stop exploiting customers by charging more than what was ordered
We’re sorry to hear this was your experience. This is NOT the Krispy Kreme way!
Could you share your detailed feedback by sending an email to ***? Please include your contact number and email address so that our team can promptly get in touch with you.
Thank you for bringing this to our attention, and we look forward to resolving this matter for you.
We’re sorry to hear this was your experience. This is NOT the Krispy Kreme way!
Could you share your detailed feedback by sending an email to ***? Please include your contact number and email address so that our team can promptly get in touch with you.
Thank you for bringing this to our attention, and we look forward to resolving this matter for you.
Thank you for your feedback. We’ve reviewed this with our Castle Gate team, who confirmed the doughnuts were rung up as a Box of 3 Assorted — a common combo we offer. When queried, our team explained that the items could be rung up individually, but packaging costs would still apply, resulting in a similar total. That said, we understand your concern and can confirm the R3 difference was refunded in cash at the time.
We apologise for any confusion and appreciate you raising this. Transparency matters to us, and your feedback has been shared with our team to help ensure better clarity going forward.Warm regards,
Krispy Kreme South Africa
Thank you for your feedback. We’ve reviewed this with our Castle Gate team, who confirmed the doughnuts were rung up as a Box of 3 Assorted — a common combo we offer. When queried, our team explained that the items could be rung up individually, but packaging costs would still apply, resulting in a similar total. That said, we understand your concern and can confirm the R3 difference was refunded in cash at the time.
We apologise for any confusion and appreciate you raising this. Transparency matters to us, and your feedback has been shared with our team to help ensure better clarity going forward.Warm regards,
Krispy Kreme South Africa