Worst telephone experience at Kream

I called Kream Mall of Africa this afternoon to make a reservation for Saturday as my frkends and I have selected their restaurant for one of the lady's birthday. The first thing I hear is an automated answer machine stating "we are experiencing a high volume of calls, please make your booking online or hold for the next available consultant". At that point, I'm patient enough to wait and the call is attended to by Sibongile, their receptionist. Before I could even provide details of my reservation, I'm ask to to be put on hold, at which I could hear another phone ringing. I'm probably thinking that she needs to cough or something but instead, I'm put on hold for her to answer the call. After being on hold for close to 2mins, one of the managers Shadrack, answers my call again and when asked why I'm placed on hold, he confidently tells me that Sibongile had to take another call. This clearly means my call is less important than of the one she had to put me on hold for and attend to.

After expressing my unhappiness, I'm advised that another manager will call..so then I get another call from Raymond who apologised for the incident and drove me crazy when his excuse was " we need to attend all calls and not ignore any client" by putting me on hold? At who's expense? That's was just very unacceptable