BT
Berna T

1 reviews | Active since Oct 2022

22 Feb 2023, 17:53

Stay away from Karcher vaccuum cleaners!

Bought the WD 4 vacuum cleaner the 3rd September 2021 so 1 year and 5 months ago.....I used it and put it away amd when I wanted to use it again it wouldnt switch on....no smell or heat of something burnt nothing.....handed it in at Karcher Milnerton and got my qoute today R2600 to repair a burnt motor, on a quite new vacuum cleaner really sucks! Thought it is quality product.....was wrong. Our old Hoover lasted 16 years and still worked when I replaced it with the Karcher!!!! Bad after care service from them , made no effort to say because it was just out of warranty we will maybe meet you halfway or anything

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Replies (3)
KARCHER
KARCHER's reply13 Mar 2023, 15:05
Official
 Dear Berna,

Thank you for addressing your concerns with us. 

We have spoken to ITS Cape Town, your machine will be repaired free of charge. 
Debbie will be in contact with you shortly. 

Karcher
 
BT
Berna T's update13 Mar 2023, 17:09
Reviewer Update
Thank you for the response I will change my review , appreciate it
KARCHER
KARCHER's reply05 Apr 2023, 15:42
Official
Dear Berna, 

We are glad that this could be resolved.