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Sonja P
1 reviews | Active since Jun 2019
10 Jun 2019, 10:38
Shocking Warranty After Sales Service
I bought a Kärcher High Pressure Cleaner K2.360 at Makro. Makro accepted it back as One Year Warranty was still in place. # ********** . No fault by Makro, I am told by Kärcher to pay almost R1000 for repair by Kärcher as the 'part' they say is broken is not covered in their warranty and is due to wear and tear. My gardener only uses it every 2nd week to wash the car. Quite obviously then I haven't even used this item 26 times yet and it's broken. Makro, please look at their reviews on the web, shocking service, we should not be buying this product.
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Sonja P's updateReviewer Update
19 Jun 2019, 15:37So to give feedback. I received an SMS from Makro to collect the pressure washer, I was not told that it was not repaired. When I got home I realized they sent it back without repairing the item and zero communication in this regard from Kärcher or Makro when collecting. Shameful !!
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Sonja P's update19 Jun 2019, 15:37
Reviewer Update
So to give feedback. I received an SMS from Makro to collect the pressure washer, I was not told that it was not repaired. When I got home I realized they sent it back without repairing the item and zero communication in this regard from Kärcher or Makro when collecting. Shameful !!