SHAME ON YOU KÄRCHER

We purchased 2 Kärcher machines through Takealot. The one an FC5, nearly R4000, late November 2022. Late January early February the skirt at the bottom came loose and we returned the machine for a replacement. They did not have any in stock to replace and gave us a refund, which is okay. We in the meantime purchased an SE4001 also through Takealot, this was in January 2023, price R5449,00. The machine was used a maximum of 3 times, twice to vacuum 2 bedroom carpets and once to wash the carpets of these 2 rooms. When I wanted to use it today it no longer wanted to spray the water and RM519 liquid solution. Now all is fair and I deciede to send an email to Kärcher South Africa, no reply. Phoned them, transferred me to the Technical Manager 3 times no answer, next attempt was to customer care which lead me to a prompt to leave a message. I did that with the wording it is urgent.

I am still waiting......

So now my question is: Is it better to buy expensive or rather go cheap as expensive did not work for me!!!