WB
Wessel B
1 reviews | Active since Jul 2021
27 May 2025, 12:31
Pathetic customer service.
Ordered new air filter from Cape town branch, took th 2 weeks just to deliver wrong filter. Send a number of E-mails to try and resolve issue, but gets ignored. Won't recommend this product, pathetic customer care service.
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Replies (3)0
Replies (3)
KARCHER's replyOfficial
27 May 2025, 14:57Good afternoon Mr. Brits,
I tried calling you earlier without success. Could you please let me know if you currently deal with Kärcher Direct or ITS Cape Town? We would like to assist you.
KARCHER's reply27 May 2025, 14:57
Official
Good afternoon Mr. Brits,
I tried calling you earlier without success. Could you please let me know if you currently deal with Kärcher Direct or ITS Cape Town? We would like to assist you.
WB
Wessel B's updateReviewer Update
29 May 2025, 10:58Thanks to Wendy @ KarcherSA, Neil and Gavin @Karcher Cape Town. My issue was resolved within an hour. Appreciate you guys.
WB
Wessel B's update29 May 2025, 10:58
Reviewer Update
Thanks to Wendy @ KarcherSA, Neil and Gavin @Karcher Cape Town. My issue was resolved within an hour. Appreciate you guys.
KARCHER's replyOfficial
29 May 2025, 11:17Good Day Mr Brits,
We are trilled that we could assist you and keep you a happy customer. Happy cleaning.
We are trilled that we could assist you and keep you a happy customer. Happy cleaning.
KARCHER's reply29 May 2025, 11:17
Official
Good Day Mr Brits,
We are trilled that we could assist you and keep you a happy customer. Happy cleaning.
We are trilled that we could assist you and keep you a happy customer. Happy cleaning.