JA
John A
1 reviews | Active since Jun 2017
02 Apr 2025, 13:35
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Good day, on the 27th & on the 31st of March 2025 i sent an email to Karcher customercare, explaining to them the problem i am experiencing with a Karcher pressure washer that i have purchased brand new about 6 months ago, i have received an automated email from Karcher telling me that someone will get in touch with me in a couple of hours, till today the 2nd of April 2025 no one has tried to get hold of me, so disappointing & this is Karcher.
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Replies (4)
KARCHER's replyOfficial
02 Apr 2025, 13:50Good Afternoon Mr Alves, we do do apologise and we understand your frustration. Can you please assist us with the email address you used as we never received an email from your email address. further on that can we contact you to discuss the probel you currentely experiancing with your karcher unit
KARCHER's reply02 Apr 2025, 13:50
Official
Good Afternoon Mr Alves, we do do apologise and we understand your frustration. Can you please assist us with the email address you used as we never received an email from your email address. further on that can we contact you to discuss the probel you currentely experiancing with your karcher unit
KARCHER's replyOfficial
08 Apr 2025, 12:43Good Day Mr John, As per our telephone conversation the correct email address to use for any queries is ***
KARCHER's reply08 Apr 2025, 12:43
Official
Good Day Mr John, As per our telephone conversation the correct email address to use for any queries is ***
KARCHER's replyOfficial
09 Apr 2025, 08:11Good Day Mr John, You spoke to customer care consultant and you advised that your wife send the email, She than there after requested your wife email address and you gave it to her, She searched in the mail customer care inbox to find no email from the email address you provided. She than gave you the correct email address to use but up till today we have not received a follow up email
KARCHER's reply09 Apr 2025, 08:11
Official
Good Day Mr John, You spoke to customer care consultant and you advised that your wife send the email, She than there after requested your wife email address and you gave it to her, She searched in the mail customer care inbox to find no email from the email address you provided. She than gave you the correct email address to use but up till today we have not received a follow up email
KARCHER's replyOfficial
09 Apr 2025, 09:17Hi Mr John, As per your telephone conversation with Wendy we do want to apologize for the misunderstanding, There was a swap between you and another customer. But we hope Wendy was able to assist you with your query.
She advised you to take your K2 to our Cape Town branch for assessment, Our address is Unit 3, Stonewood Business Park, 31 Tanzanite Cres, Durbanville, Cape Town, 7490.
Please feel free to contact us on ***6 that is Wendy's direct number.
She advised you to take your K2 to our Cape Town branch for assessment, Our address is Unit 3, Stonewood Business Park, 31 Tanzanite Cres, Durbanville, Cape Town, 7490.
Please feel free to contact us on ***6 that is Wendy's direct number.
KARCHER's reply09 Apr 2025, 09:17
Official
Hi Mr John, As per your telephone conversation with Wendy we do want to apologize for the misunderstanding, There was a swap between you and another customer. But we hope Wendy was able to assist you with your query.
She advised you to take your K2 to our Cape Town branch for assessment, Our address is Unit 3, Stonewood Business Park, 31 Tanzanite Cres, Durbanville, Cape Town, 7490.
Please feel free to contact us on ***6 that is Wendy's direct number.
She advised you to take your K2 to our Cape Town branch for assessment, Our address is Unit 3, Stonewood Business Park, 31 Tanzanite Cres, Durbanville, Cape Town, 7490.
Please feel free to contact us on ***6 that is Wendy's direct number.