Makro SA. Karcher SA not happy with your service

Item: KARCHER
Rating: 1
Author: Raymond M

I bought a Karcher pressure wash from makro Germiston, on the month of September 2021 and it stopped working in December 2021.I then returned the mechine to makro and it wa booked in for assessment by katcher... surprisingly I'got a reply from makro that I need to pay for the repairs on the unit and the amount was the same price as buying a new 1. So I told them to book it in again and the and still got a reply that the amount is now half that price and the unit only worked for 2 months and it has A1 year warranty on it

Helpful (0)

Replies (3)

KARCHER's replyOfficial

22 Mar 2022, 11:23

Dear Raymond,

Thank you for bringing this to our attention.

Please, can you forward us the repair number or case number for further investigation.
We will be in contact thereafter,

Thank you,

KARCHER's reply22 Mar 2022, 11:23

Official

Dear Raymond,

Thank you for bringing this to our attention.

Please, can you forward us the repair number or case number for further investigation.
We will be in contact thereafter,

Thank you,

Raymond M's updateReviewer Update

24 May 2022, 14:55

Thanks for the response here is the repair number ***.

Raymond M's update24 May 2022, 14:55

Reviewer Update

Thanks for the response here is the repair number ***.

KARCHER's replyOfficial

31 May 2022, 13:09

Hi Raymond,

Please contact Karcher Web, the Hello Peter platform has blocked your repair number.

Thank you,

KARCHER's reply31 May 2022, 13:09

Official

Hi Raymond,

Please contact Karcher Web, the Hello Peter platform has blocked your repair number.

Thank you,