RS
Rudy S
1 reviews | Active since Jul 2011
31 Jul 2022, 08:42
Karcher poor customer service
I got a floor steam cleaner SC.4 which is not a cheap machine. When the floor nozzle (plastic) heats up, the 2 side flaps don't stay in position anymore. The result is that the cleaning mop falls off. As a result, I have not been using the machine. This is a design problem, not wear and tear. Karcher does not even reply to my email. I got 3 Karcher machines as I always associated the brand with good quality. Not anymore Karcher !
Helpful (0)
Replies (3)0
Replies (3)
KARCHER's replyOfficial
04 Aug 2022, 15:27Dear Rudy,
Thank you for addressing your concerns with us. We would like to request some additional information with regards to your microfiber cloths .
Please advise when your machine was purchased as well as a picture of the cloths.
Kindly forward this information to our Customer Care team - Email: ***
We look forward to assisting and resolving the matter.
Karcher
Thank you for addressing your concerns with us. We would like to request some additional information with regards to your microfiber cloths .
Please advise when your machine was purchased as well as a picture of the cloths.
Kindly forward this information to our Customer Care team - Email: ***
We look forward to assisting and resolving the matter.
Karcher
KARCHER's reply04 Aug 2022, 15:27
Official
Dear Rudy,
Thank you for addressing your concerns with us. We would like to request some additional information with regards to your microfiber cloths .
Please advise when your machine was purchased as well as a picture of the cloths.
Kindly forward this information to our Customer Care team - Email: ***
We look forward to assisting and resolving the matter.
Karcher
Thank you for addressing your concerns with us. We would like to request some additional information with regards to your microfiber cloths .
Please advise when your machine was purchased as well as a picture of the cloths.
Kindly forward this information to our Customer Care team - Email: ***
We look forward to assisting and resolving the matter.
Karcher
RS
Rudy S's updateReviewer Update
31 Aug 2022, 09:06Karcher contacted me and sorted out the problem. That's what I expect of a quality goods supplier. Thank you Karcher !!!
RS
Rudy S's update31 Aug 2022, 09:06
Reviewer Update
Karcher contacted me and sorted out the problem. That's what I expect of a quality goods supplier. Thank you Karcher !!!
KARCHER's replyOfficial
31 Aug 2022, 10:31Dear Rudy,
Thank you for the effort in contacting us to resolve this matter.
We truly appreciate that you have come back to the platform to share your experience.
We wish you all the best.
Karcher
Thank you for the effort in contacting us to resolve this matter.
We truly appreciate that you have come back to the platform to share your experience.
We wish you all the best.
Karcher
KARCHER's reply31 Aug 2022, 10:31
Official
Dear Rudy,
Thank you for the effort in contacting us to resolve this matter.
We truly appreciate that you have come back to the platform to share your experience.
We wish you all the best.
Karcher
Thank you for the effort in contacting us to resolve this matter.
We truly appreciate that you have come back to the platform to share your experience.
We wish you all the best.
Karcher