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Eli T
1 reviews | Active since Jul 2014
06 Nov 2023, 15:22
Karcher DON'T TRUST GUARANTEE!
Purchased a Karcher VC 5 from House and Home in Fourways. Machine seemed to work fine but has a burning smell. Handed in for repair and after two months Karcher reply to House and Home to say there was negligence and quote R1700 to fix. Either this was damaged in the box before I took delivery or it was a manufacturing defect. Either way they have just conveniently avoided taking responsibility for their guarantee to avoid the cost. Lesson learnt that a Karcher guarantee(even via a reputable store) is completely useless as they will just blame wear and tear or negligence
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KARCHER's replyOfficial
14 Feb 2024, 15:09Dear Eli,
Thank you for raising your concerns with us.
We have investigated this case and upon further investigation, we noted that filters were not in a good state as per assessment report and pictures.
The burning smell was due to the filters being blocked not allowing proper ventilation through the unit.
Resolve: One of the filters were discounted and labour cost was reduced.
If you have any further enquiries, please contact us.
Karcher
Thank you for raising your concerns with us.
We have investigated this case and upon further investigation, we noted that filters were not in a good state as per assessment report and pictures.
The burning smell was due to the filters being blocked not allowing proper ventilation through the unit.
Resolve: One of the filters were discounted and labour cost was reduced.
If you have any further enquiries, please contact us.
Karcher
KARCHER's reply14 Feb 2024, 15:09
Official
Dear Eli,
Thank you for raising your concerns with us.
We have investigated this case and upon further investigation, we noted that filters were not in a good state as per assessment report and pictures.
The burning smell was due to the filters being blocked not allowing proper ventilation through the unit.
Resolve: One of the filters were discounted and labour cost was reduced.
If you have any further enquiries, please contact us.
Karcher
Thank you for raising your concerns with us.
We have investigated this case and upon further investigation, we noted that filters were not in a good state as per assessment report and pictures.
The burning smell was due to the filters being blocked not allowing proper ventilation through the unit.
Resolve: One of the filters were discounted and labour cost was reduced.
If you have any further enquiries, please contact us.
Karcher