SG
Sally G
1 reviews | Active since Nov 2017
08 Oct 2025, 12:03
Excellent help from Karcher Pinetown
Outstanding help from Karcher Westmead. I bought a second hand floor cleaner from a neighbour. Before paying her, I wanted to make sure that it worked. The staff tested it and gave me a lesson in its use. Once I got home I found that there were some issues due to it having been in a cupboard, unused for a few years. I took it back to Karcher and was delighted to find they don't charge to look at your machine, only if a repair is needed. As there was just a bit of build up in a part, they cleaned it out, with no charge. The next time I tried to use it, no water came out. I phoned from home for help, and Musa from Repairs talked me through the trouble-shooting, as I was doing something incorrectly. Brad and Thami at Reception and Musa and Chantal at Repairs, you guys rock! Thank you so much.
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Replies (2)
KARCHER's replyOfficial
08 Oct 2025, 13:28Dear Sally,
Thank you so much for taking the time to share your fantastic experience with the Kärcher Pinetown team!
We were truly delighted to read your review.
It means the world to us that we could provide you with such outstanding help for your floor cleaner. We are so proud of our team for embodying our commitment to great service.
It sounds like Musa, in particular, was a great help with the troubleshooting over the phone!We've passed your kind words along to Brad, Thami, Musa, and Chantal. Knowing that their effort and expertise made such a difference for you is the best reward for their hard work.Thank you again for your business and your wonderful recommendation.
We are always here to help with your Kärcher needs!
Best regards,Kärcher Team
Thank you so much for taking the time to share your fantastic experience with the Kärcher Pinetown team!
We were truly delighted to read your review.
It means the world to us that we could provide you with such outstanding help for your floor cleaner. We are so proud of our team for embodying our commitment to great service.
It sounds like Musa, in particular, was a great help with the troubleshooting over the phone!We've passed your kind words along to Brad, Thami, Musa, and Chantal. Knowing that their effort and expertise made such a difference for you is the best reward for their hard work.Thank you again for your business and your wonderful recommendation.
We are always here to help with your Kärcher needs!
Best regards,Kärcher Team
KARCHER's reply08 Oct 2025, 13:28
Official
Dear Sally,
Thank you so much for taking the time to share your fantastic experience with the Kärcher Pinetown team!
We were truly delighted to read your review.
It means the world to us that we could provide you with such outstanding help for your floor cleaner. We are so proud of our team for embodying our commitment to great service.
It sounds like Musa, in particular, was a great help with the troubleshooting over the phone!We've passed your kind words along to Brad, Thami, Musa, and Chantal. Knowing that their effort and expertise made such a difference for you is the best reward for their hard work.Thank you again for your business and your wonderful recommendation.
We are always here to help with your Kärcher needs!
Best regards,Kärcher Team
Thank you so much for taking the time to share your fantastic experience with the Kärcher Pinetown team!
We were truly delighted to read your review.
It means the world to us that we could provide you with such outstanding help for your floor cleaner. We are so proud of our team for embodying our commitment to great service.
It sounds like Musa, in particular, was a great help with the troubleshooting over the phone!We've passed your kind words along to Brad, Thami, Musa, and Chantal. Knowing that their effort and expertise made such a difference for you is the best reward for their hard work.Thank you again for your business and your wonderful recommendation.
We are always here to help with your Kärcher needs!
Best regards,Kärcher Team
KARCHER's replyOfficial
08 Oct 2025, 13:38I'm glad to hear about your positive experience with Karcher Westmead and the exceptional customer service you received. It's truly refreshing to know that the staff went above and beyond to assist you with your second-hand floor cleaner, ensuring that it worked as expected. It's great that they provided you with a demonstration and guidance on how to use the machine effectively.
The fact that they didn't charge you to inspect the machine and only charged for repairs when necessary shows their commitment to customer satisfaction. It's wonderful to hear that our team at Karcher Pinetown, including Musa, Brad, Thami, and Chantal, provided you with prompt and helpful assistance, even guiding you through troubleshooting over the phone.
Acknowledging and appreciating outstanding service is crucial, and it's clear that our team went the extra mile to ensure your satisfaction. It's experiences like this that truly make a difference and foster long-term customer loyalty. Thank you for sharing your positive feedback about Karcher Westmead!
The fact that they didn't charge you to inspect the machine and only charged for repairs when necessary shows their commitment to customer satisfaction. It's wonderful to hear that our team at Karcher Pinetown, including Musa, Brad, Thami, and Chantal, provided you with prompt and helpful assistance, even guiding you through troubleshooting over the phone.
Acknowledging and appreciating outstanding service is crucial, and it's clear that our team went the extra mile to ensure your satisfaction. It's experiences like this that truly make a difference and foster long-term customer loyalty. Thank you for sharing your positive feedback about Karcher Westmead!
KARCHER's reply08 Oct 2025, 13:38
Official
I'm glad to hear about your positive experience with Karcher Westmead and the exceptional customer service you received. It's truly refreshing to know that the staff went above and beyond to assist you with your second-hand floor cleaner, ensuring that it worked as expected. It's great that they provided you with a demonstration and guidance on how to use the machine effectively.
The fact that they didn't charge you to inspect the machine and only charged for repairs when necessary shows their commitment to customer satisfaction. It's wonderful to hear that our team at Karcher Pinetown, including Musa, Brad, Thami, and Chantal, provided you with prompt and helpful assistance, even guiding you through troubleshooting over the phone.
Acknowledging and appreciating outstanding service is crucial, and it's clear that our team went the extra mile to ensure your satisfaction. It's experiences like this that truly make a difference and foster long-term customer loyalty. Thank you for sharing your positive feedback about Karcher Westmead!
The fact that they didn't charge you to inspect the machine and only charged for repairs when necessary shows their commitment to customer satisfaction. It's wonderful to hear that our team at Karcher Pinetown, including Musa, Brad, Thami, and Chantal, provided you with prompt and helpful assistance, even guiding you through troubleshooting over the phone.
Acknowledging and appreciating outstanding service is crucial, and it's clear that our team went the extra mile to ensure your satisfaction. It's experiences like this that truly make a difference and foster long-term customer loyalty. Thank you for sharing your positive feedback about Karcher Westmead!