Excellent Customer Recovery by Karcher

I poorly reviewed a Karcher vacuum cleaner that I had a challenge with as it lasted less than year and was not covered by the warranty. I was fortunate enough that Wendy Matthysen from the Karcher Customer Care Support took up my case and resolved it to beyond expectations with the support of her Sales Manager. Wendy was professional, efficient and clearly extremely effective. I really appreciate that a bad experience with the right response can be turned around intro a good experience. Well done Wendy I appreciate you and the service you provide.