Complaint

Sent my k5 full control for repairs. Was checked and they sent me a quote. I made payment although unit was still under guarantee. Wear and tear is not.

Only after making payment i am told i have to wait 15 days or longer. The problem that i have is why tell me after i make psyment. Also why dont they keep spares since its a wear and tear part. Many clients will need these spares which they now have a fly in from Germany. Are their customers like Makri aware of this,?