RN
Reksha N
1 reviews | Active since Jul 2020
28 Aug 2026, 10:29
Bad Customer Service
I have purchased 2 machines from Karcher over the years. The one product being the electric broom. I emailed the company twice at "***", they have never responded to my enquiry. Absolute bad customer service. I would definitely not purchase from you again or recommend you.
Helpful (0)
Replies (5)0
Replies (5)
KARCHER's replyOfficial
28 Aug 2026, 11:27Good day Reksha,Please accept our apologies for the frustration this has caused. We checked our system but could not locate any previous correspondence from this email address.Could you let us know if you used a different address when you originally reached out? We want to ensure this gets resolved, so I will send a follow-up email to this address shortly so we can assist you further.
KARCHER's reply28 Aug 2026, 11:27
Official
Good day Reksha,Please accept our apologies for the frustration this has caused. We checked our system but could not locate any previous correspondence from this email address.Could you let us know if you used a different address when you originally reached out? We want to ensure this gets resolved, so I will send a follow-up email to this address shortly so we can assist you further.
RN
Reksha N's updateReviewer Update
28 Aug 2026, 12:03Hi, Please note your company appeared to have received my e-mails, as I received this response straight after I sent an enquiry and this was on both of my e-mails.
"Dear values customer,
Thanks so much for reaching out! This automated response is to confirm that we have received your email and will respond to you as soon as possible.
One of our consultants will assist you Monday-Thursday from 08:00-16:30 and Friday 08:00-16:00, and we will contact you within a couple of hours. Evenings and weekends may take us a little bit longer.
If you have general questions about our product range, please check out our website @ www.karcher.co.za for more information. If you have any additional information that you think will help us to assist you, please feel free to reply to this email.
Kind Regards,Kärcher Team
"Dear values customer,
Thanks so much for reaching out! This automated response is to confirm that we have received your email and will respond to you as soon as possible.
One of our consultants will assist you Monday-Thursday from 08:00-16:30 and Friday 08:00-16:00, and we will contact you within a couple of hours. Evenings and weekends may take us a little bit longer.
If you have general questions about our product range, please check out our website @ www.karcher.co.za for more information. If you have any additional information that you think will help us to assist you, please feel free to reply to this email.
Kind Regards,Kärcher Team
RN
Reksha N's update28 Aug 2026, 12:03
Reviewer Update
Hi, Please note your company appeared to have received my e-mails, as I received this response straight after I sent an enquiry and this was on both of my e-mails.
"Dear values customer,
Thanks so much for reaching out! This automated response is to confirm that we have received your email and will respond to you as soon as possible.
One of our consultants will assist you Monday-Thursday from 08:00-16:30 and Friday 08:00-16:00, and we will contact you within a couple of hours. Evenings and weekends may take us a little bit longer.
If you have general questions about our product range, please check out our website @ www.karcher.co.za for more information. If you have any additional information that you think will help us to assist you, please feel free to reply to this email.
Kind Regards,Kärcher Team
"Dear values customer,
Thanks so much for reaching out! This automated response is to confirm that we have received your email and will respond to you as soon as possible.
One of our consultants will assist you Monday-Thursday from 08:00-16:30 and Friday 08:00-16:00, and we will contact you within a couple of hours. Evenings and weekends may take us a little bit longer.
If you have general questions about our product range, please check out our website @ www.karcher.co.za for more information. If you have any additional information that you think will help us to assist you, please feel free to reply to this email.
Kind Regards,Kärcher Team
KARCHER's replyOfficial
28 Aug 2026, 12:05We just send you a email on your email address, Please advise if you receieved it.
KARCHER's reply28 Aug 2026, 12:05
Official
We just send you a email on your email address, Please advise if you receieved it.
RN
Reksha N's updateReviewer Update
28 Aug 2026, 12:16Thanks, e-mail has been received today. Please advise why no response was provided earlier on my 2 previous e-mails. But only today when a public complaint has been noted on Hello Peter.
RN
Reksha N's update28 Aug 2026, 12:16
Reviewer Update
Thanks, e-mail has been received today. Please advise why no response was provided earlier on my 2 previous e-mails. But only today when a public complaint has been noted on Hello Peter.
KARCHER's replyOfficial
28 Aug 2026, 13:08As mentioned there is no trace of your email but we here to assist with your matter.
KARCHER's reply28 Aug 2026, 13:08
Official
As mentioned there is no trace of your email but we here to assist with your matter.