CK
Chris K
1 reviews | Active since Sept 2014
25 Nov 2021, 20:14
Doors Galore / Krazi Doors shocking service
Terrible customer service. Garage door was delivered more than a month late. Then the installers made an absolute mess of the installation. The R70 000 door had four unsightly holes in the top pannel and the door was fixed to the wall on the outside with steel brackets that are clearly not fit for purpose. Doors galore in Cape Town provide no customer communication and the client is required to follow up and ask questions. Now the supplier is trying to find whether it is the installer (that was contracted by the supplier) or the factory is to blame, while the client is left high and dry. See pictures below of the incredibly unprofessional installation of a high-end garage door. Absolutely shocking!
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Replies (2)
Krazi Door's replyOfficial
08 Dec 2021, 13:26Hi Chris
Thank you for your feedback. Firstly we would like to apologize again for any inconvenience caused. The matter has since been resolved and we do appreciate your patience in this regard. Please feel free to contact us at any time if you have any further concerns with the door or installation.
Regards
Krazi Door Team
Thank you for your feedback. Firstly we would like to apologize again for any inconvenience caused. The matter has since been resolved and we do appreciate your patience in this regard. Please feel free to contact us at any time if you have any further concerns with the door or installation.
Regards
Krazi Door Team
Krazi Door's reply08 Dec 2021, 13:26
Official
Hi Chris
Thank you for your feedback. Firstly we would like to apologize again for any inconvenience caused. The matter has since been resolved and we do appreciate your patience in this regard. Please feel free to contact us at any time if you have any further concerns with the door or installation.
Regards
Krazi Door Team
Thank you for your feedback. Firstly we would like to apologize again for any inconvenience caused. The matter has since been resolved and we do appreciate your patience in this regard. Please feel free to contact us at any time if you have any further concerns with the door or installation.
Regards
Krazi Door Team
CK
Chris K's updateReviewer Update
09 Mar 2022, 09:05Further to the previous reviews about Krazi Door / Doors Galore. The garage door that was installed started to sag. At first the company representatives dispute this, but after I sent them pictures (i.e. nobody has ever been out to the site. This was the reply from the Branch Manager in Cape Town:
Hi Mr Kotze,
Hi Mr Kotze,
My apologies for the delay. The bottom panel should have been fitted with a tensioning system on the inside to prevent it from sagging. This is a std application for all aluminium & glass doors. However, the system was not sent with the door. The factory is currently busy manufacturing a new one which they will send to me once finished.
I have followed up now again to find out how far it is and will advise soonest.
Rgds,
| Wynand Jacobs | Cape Town Branch Manager
The door was installed on 0 November 2021. The above email from the branch manager was sent on the 2nd of March 2022 (after several follow-ups). Today, on the 9th of March 2022 I still have no further feedback and sit with a defective door and installation.
The door was installed on 0 November 2021. The above email from the branch manager was sent on the 2nd of March 2022 (after several follow-ups). Today, on the 9th of March 2022 I still have no further feedback and sit with a defective door and installation.
CK
Chris K's update09 Mar 2022, 09:05
Reviewer Update
Further to the previous reviews about Krazi Door / Doors Galore. The garage door that was installed started to sag. At first the company representatives dispute this, but after I sent them pictures (i.e. nobody has ever been out to the site. This was the reply from the Branch Manager in Cape Town:
Hi Mr Kotze,
Hi Mr Kotze,
My apologies for the delay. The bottom panel should have been fitted with a tensioning system on the inside to prevent it from sagging. This is a std application for all aluminium & glass doors. However, the system was not sent with the door. The factory is currently busy manufacturing a new one which they will send to me once finished.
I have followed up now again to find out how far it is and will advise soonest.
Rgds,
| Wynand Jacobs | Cape Town Branch Manager
The door was installed on 0 November 2021. The above email from the branch manager was sent on the 2nd of March 2022 (after several follow-ups). Today, on the 9th of March 2022 I still have no further feedback and sit with a defective door and installation.
The door was installed on 0 November 2021. The above email from the branch manager was sent on the 2nd of March 2022 (after several follow-ups). Today, on the 9th of March 2022 I still have no further feedback and sit with a defective door and installation.