Pathetic service

Terrible service - here's why:

Order (R4200 item) placed on 6 October 2022 - website said 3 to 5 days for delivery.

Email to cancel order 6 October 2022 - NO response

Email again to cancel order 12 October 2022. On website it states delivery order still processing. Later the day received email: "please provide your banking details so we can process your refund."

18 October. They email: "Please note that our team is currently processing your refund, and as per our refund policy, it might take up to 14 days from the day the order was successfully canceled or returned.

We will stay in touch and make sure you have the funds in your account as soon as possible."

1 November, email and ask for progress - NO response. 4 November, and ask for progress - NO response. WhatsApp them also... 7 November, email and ask for progress - NO response and still no refund. 9 November - ask for update again via WhatsApp. Finally gets a response: [16:46, 09/11/2022] Krafts co. za: Good afternoon,your refund request was seen but the responsible party did not forward for processing to finance after they told you 14days .The next payroll day will be on the 18th and I will take responsibility to see it done ,please forward your Banking details via the email *** and you can cc me at *** [16:47, 09/11/2022] Krafts co. za: My name is Clinton

18 Nov - NOTHING happened (again). 19 Nov - phone and leave message 21 Nov - phone and leave message 23 Nov - phone again and leave message. Sylvester contacts us via WhatsApp: "I am taking drastic measures to make sure our supplier cancel the order on their side and making the refund is processed as soon as possible. I will update you before the end of the day today".

24 Nov - asks Sylvester for feedback - no answer. 25 Nov - asks Sylvester for feedback. 26 Nov - Sylvester answers: Good morning. Am gonna have to pay you back from my pocket. You'll have the money in your pocket Monday or Tuesday 28 Nov - asks Sylvester for feedback - NONE. 29 Nov - asks Sylvester for feedback - NONE. Clinton answers "His still in a meeting, I asked him as well last week and he said he told you this week"

1 Dec - we still have not received our R4200 refund.