Ford Kouga Humansdorp , Failure for good service

I have a Ford 2019 3.2 4x4 late model. I have received a message from Ford that my diff is been recalled and needs to be replaced.

I have booked my Bakkie in for the to inspect the diff. The lady who Helped me name is Amanda. I also told them I need my bakkie back by 4pm. So I have taken in my bakkie Friday Moring 7:30am

I called them 2pm asking how far my bakkie is. She would've phoned me back but never did. I called again 3pm. Than they have told me the bakkie is ready for pick up.

When I got there the bakkie was not washed and they told me that the diff needs to be replaced and they have to order the parts.

So we reschedule a booking for the bakkie on Monday. I have taken it in again. I told them I am going to come and fetch my bakkie 4pm. I called the the 2pm again asking how far is my bakkie. Than they told me they still did not start with the bakkie.

It's when I told them dont start with the bakkie because its a 3 hour job and I need my bakkie 4pm. And I would rather reschedule again. But keep in mind I have to have the bakkie there 7.30am.

So we have reschedule for Thursday. Again I have taken in my bakkie 7.30 and told them I would be there 4pm. I also asked them to check a faulty fuel regulator. That is causing problems.

I arrived 4pm the bakkie was not finished in the wash. But I'm ok with that. But what problem me the most is. They all of a sudden told me the diff is fine and don't need to be replaced. And they cant see any problem on the computer with fuel regulator.

So why tell me in the beginning they need to replace the diff. And now there's no fault anymore. Is it poor workmanship? How can i trust Ford that my diff is fine and wont break and cause more damage? I have lost trust and need to my bakkie to a different Ford company for a second opinion.

Ford Kouga Humansdorp service is very bad in this area. And they have cost me unnecessary money.