Kotwals Motor Spares
Unclaimed Business
|1.2|5 Reviews (last 12 months)|This business does not respond to reviews
Kotwals Motor Spares
Unclaimed Business
|1.2
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|5 Reviews
Oct '25 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMF
Mmabatho F
1 reviews | Active since May 2021
15 Aug 2026, 13:08
Poor customer service
I am extremely disappointed with the service I received from Kotwals Motor Spares Alberton. I purchased a crankshaft position sensor from Kotwals Motor Spares Alberton.The sensor was installed by my mechanic, but it was not working when the vehicle was tested. I was then told to bring a diagnostic report, the vehicle’s mileage/kilometres and the disc. I understand that Kotwals may require this information for their own records and investigation, but my concern is that I should not have to carry the financial burden caused by a faulty part that I purchased from your store. The part has already caused me unnecessary inconvenience and an additional mechanic’s labour cost because the mechanic had to do the job again. My question remains: who is going to pay for the additional labour caused by the faulty part? At this point, I am not interested in going back and forth while the matter is investigated. I want my money back for the faulty crankshaft position sensor. Kotwals can conduct whatever investigation is necessary on their side, but I should not be left out of pocket because the part supp**** to me did not work. I am requesting a full refund for the crankshaft position sensor and a clear response on how Kotwals intends to resolve this matter. The diagnostic report, vehicle information and proof of purchase can be provided as supporting documentation. I am raising this complaint because I expected better customer service and a fair resolution from Kotwals Motor Spares Alberton.
Helpful (0)
|Replies (0)MF
Mmabatho F
1 reviews | Active since May 2021
15 Aug 2026, 13:08
Poor customer service
I am extremely disappointed with the service I received from Kotwals Motor Spares Alberton. I purchased a crankshaft position sensor from Kotwals Motor Spares Alberton.The sensor was installed by my mechanic, but it was not working when the vehicle was tested. I was then told to bring a diagnostic report, the vehicle’s mileage/kilometres and the disc. I understand that Kotwals may require this information for their own records and investigation, but my concern is that I should not have to carry the financial burden caused by a faulty part that I purchased from your store. The part has already caused me unnecessary inconvenience and an additional mechanic’s labour cost because the mechanic had to do the job again. My question remains: who is going to pay for the additional labour caused by the faulty part? At this point, I am not interested in going back and forth while the matter is investigated. I want my money back for the faulty crankshaft position sensor. Kotwals can conduct whatever investigation is necessary on their side, but I should not be left out of pocket because the part supp**** to me did not work. I am requesting a full refund for the crankshaft position sensor and a clear response on how Kotwals intends to resolve this matter. The diagnostic report, vehicle information and proof of purchase can be provided as supporting documentation. I am raising this complaint because I expected better customer service and a fair resolution from Kotwals Motor Spares Alberton.
0
Replies (0)RM
Refilwe M
1 reviews | Active since Mar 2021
8 Feb 2026, 09:54
Bad service
I went to buy a battery with my old on a normal basis you get a discount for an old battery kotwal vereeniging took mine without giving an explanation and no discount an excuse of a deposit disgusted by the service 🤮
Helpful (0)
|Replies (0)RM
Refilwe M
1 reviews | Active since Mar 2021
8 Feb 2026, 09:54
Bad service
I went to buy a battery with my old on a normal basis you get a discount for an old battery kotwal vereeniging took mine without giving an explanation and no discount an excuse of a deposit disgusted by the service 🤮
0
Replies (0)JG
JL
Jason L
1 reviews | Active since Feb 2021
17 Nov 2025, 10:32
Kotwals Alberton
Just called Kotwals Alberton to get a price for coil packs and the person on the other side of the phone didn't really sound like he wanted to help. I find the lack of dissinterest apauling specially when it comes to the service industry, the way sales people treat the client is disgusiting. I come from the service industry and own my own company and if I were to treat my clients like this I would have no clients. The person on the other side of the line sounds like it is to much of an issue to got that extra mile and be polite. Kotwals I strongly suggest you give your staff training in telephone etiquette and client liasing because I don't think I would ever use your establishment and this is not the first time that I have been greeted with the same kind of service. If people were to ask me where to get spares I will never mention Kotwals. I have read some of the Google reviews and for those that say the service is excellent I for the life of me can not see where you are coming from with your reviews and then the other Google reviews talk about wrong spares supp**** even after samples are supp**** and refunds not being issued this is unaccepable terrible motor spares company I would never use your establishment not even if I were offerd money to do so.
Helpful (0)
|Replies (0)JL
Jason L
1 reviews | Active since Feb 2021
17 Nov 2025, 10:32
Kotwals Alberton
Just called Kotwals Alberton to get a price for coil packs and the person on the other side of the phone didn't really sound like he wanted to help. I find the lack of dissinterest apauling specially when it comes to the service industry, the way sales people treat the client is disgusiting. I come from the service industry and own my own company and if I were to treat my clients like this I would have no clients. The person on the other side of the line sounds like it is to much of an issue to got that extra mile and be polite. Kotwals I strongly suggest you give your staff training in telephone etiquette and client liasing because I don't think I would ever use your establishment and this is not the first time that I have been greeted with the same kind of service. If people were to ask me where to get spares I will never mention Kotwals. I have read some of the Google reviews and for those that say the service is excellent I for the life of me can not see where you are coming from with your reviews and then the other Google reviews talk about wrong spares supp**** even after samples are supp**** and refunds not being issued this is unaccepable terrible motor spares company I would never use your establishment not even if I were offerd money to do so.
0
Replies (0)SZ