******* customer service

I called Koos Swanepoel Racing Developments (KSD)Monday 12th February to book the vehicle in to adjust the timing belt. They told me that the next available slot was the following week i.e. Tuesday 20th February. I dropped my car off, then made my way back to work with public transport (which was a nightmare).

I called them during at 2 the afternoon and spoke to a lady asking her if my car will be done at the end of the day, she then then tells me they don't know - i mean come on this is supposed to be a professional company. I then proceeded to explain that i need to take public transport to get there to collect my car and if it is not ready by the time I arrive , then i won't be able to travel home. So she asks one of to the mechanics, and eventually, tells me that i can come at 5 and 'Karel' (which i later was told is part owner) will talk to me about my car but that does not mean my car will be ready for collection - seriously i mean come on, how useful is that. I then told the lady if that is the case, then i will rather not come to fetch the car that day.

Later that day around 5 p.m., my wife then comes to pick me up from work and we get a call from Karel telling me that the Timing needs to be adjusted - i mean that is what i booked the car in for in the first place. Then i said please go ahead and do what needs to be done. Karel then quotes me a price and we agree and he hangs up. Karel then calls me 20 mins later saying sorry we don't have time to do your car, you need to bring it back in a week and a half. I was so furious because i had other bad experiences with them in the past that i just bottled up. So i just said ok and good bye, as i did not wanna speak out of rage.

I then called them back in the morning at 8am and ask the lady what the name of the owner was to which she responded Koos. I ask to speak to him then she asked me in connection with what and I told her I am dissatisfied with the service, to which she responded i can also talk to Karel as he is part owner and he will call me back. I waited till 9:30 and no one called me. Then I called, and the lady that answered the phone said in a very huffy voice as if i am annoying her, they book vehicles in from 8 - 9 and then start calling customers back from 9 of which i am first on the list, at this point I am thinking it's 9:30 already. I then hang up and wait again, this time it's 10:30 and the lady says he will call me.

So far the customer service is none existent - you don't keep a dissatisfied customer waiting and give timelines that you don't adhere to.

Finally, Karel calls back and I tell him that I am highly dissatisfied with the service as I was told by their lady that the 20th was when i should bring my car in and i did. He then tells me that it was only booked in for a timing check, then i told him that I had told the lady who booked the vehicle in the timing was out and in needs to be adjusted - after all, why would i book the car in for a check and subject myself to struggling to get public transport to and from work and KSD. He then argues with me and starts raising his voice saying that is what it was booked in for - a check. I then told him that is the lady's fault who deals with the telephonic bookings to which he started raising his voice even more and arguing with me and eventually he says he has done nothing wrong, to which i rep**** , exactly, they are always right and the customer is always wrong and run into the ground, but Karel was going off at me so much i actually struggled to get a word in.

Further more, I was about to tell him that they don't offer a drop of service so its easy for him to say come fetch your car and bring it back in a week or two's time ,if you are not the one struggling to get to and fro from the place by public transport that is unreliable. I hardly got the words " you don't offer a drop off service' out of my mouth when he starts going off that they not an Uber service and he would have to close down his business if they had to do drop offs etc, etc. I am so shocked and appalled at his way of resolving an issue. In fact, he was doing more ranting and raving than I did, I could barely get a word in. At the end of it, he got the lady to call me back and tell me they will be working late so i can come fetch my car that evening.

BE WARNED...THINK TWICE BEFORE YOU TAKE YOUR PRECIOUS CARGO TO KOOS SWANEPOEL - THE MOST ********** SERVICE OR LACK THEREOF THAT I EVER CAME ACROSS IN MY ENTIRE LIFE!!!

I have come across another tuning place which is a stone's throw away from them that are way more professional and courteous....and offers a drop service.