No Accountability...

Went to Koops for my annual service. When I got into my car and drove off I realized my windscreen that didn't even have a chip before the service was totally cracked. I immediately phoned them and they said they will get back to me and investigate it. How does this even get past the post service investigation? Over the next week and a half I keep phoning them as they told me they will sort it out. They keep sending me in circles and then just nothing. When I make a booking to take my car in again they never actually made the booking and when I phone to confirm when I will receive a message for my booking confirmation they sound impatient telling me I will get it. Still have not got it or any service related to this.

To me this is very bad service and people that can't take accountability.