KS
Kerry S

1 reviews | Active since Mar 2019

08 Aug 2023, 10:39

*****ULENT WEBSITE

URGENT ACTION REQUIRED: The website https://koolkickz.co.za/ must be promptly and unequivocally shut down without delay. This site is operating with *****ulent intent, and immediate measures are imperative. I strongly advise against any interaction with this website. My son fell victim to their ****, and it is clear that they are engaging in deceptive practices. It has come to my attention that they have tampered with their email address, using *** to deceive unsuspecting individuals. Furthermore, attempts to reach them through their chat icon have been met with silence, and a conspicuous absence of any provided phone number raises serious concerns. I implore you, do not under any circumstances utilize their services. Your vigilance in this matter is greatly appreciated.

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Replies (1)
Koolkickz.za
Koolkickz.za's reply22 Jun 2024, 01:03
Official
We sincerely apologize for the negative experience you had. We're deeply concerned to hear about the issues you encountered and want to assure you that we take customer satisfaction very seriously. We've recently become aware of a **** company impersonating our brand, which may be responsible for your experience. 

At the time of your purchase, we did not have a website, and all orders were processed exclusively through our social media channels. We're taking legal action against this ********** company and are working hard to ensure this doesn't happen again. We've also launched an official website to provide a secure and reliable platform for our customers.

We understand that this experience has damaged your trust in our brand, and we want to earn it back. We're committed to providing high-quality products and excellent customer service.

We've taken steps to improve our authentication process and are actively working to shut down any **** accounts or sellers. We hope you'll give us another chance to show you the real Kool Kickz experience.

Sincerely 
The Crew @KoolKickz