IT
Innocentia T
1 reviews | Active since Dec 2023
28 Dec 2023, 07:32
Koolkickz.za is a ****
As to why this online store has not been closed down is a big ask!....It's been 2 weeks and the only reply we've had was that the courier company is having an influx of deliveries and they haven't had feedback themselves. Till now no tracking number to give the so called courier company to check for parcels. This koolkickz.za is a ****ming company. STAY AWAY!!!
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Koolkickz.za's replyOfficial
22 Jun 2024, 01:00We sincerely apologize for the negative experience you had. We're deeply concerned to hear about the issues you encountered and want to assure you that we take customer satisfaction very seriously.We've recently become aware of a **** company impersonating our brand, which may be responsible for your experience.
At the time of your purchase, we did not have a website, and all orders were processed exclusively through our social media channels.We're taking legal action against this ********** company and are working hard to ensure this doesn't happen again. We've also launched an official website to provide a secure and reliable platform for our customers.
We understand that this experience has damaged your trust in our brand, and we want to earn it back. We're committed to providing high-quality products and excellent customer service.
We've taken steps to improve our authentication process and are actively working to shut down any **** accounts or sellers. We hope you'll give us another chance to show you the real Kool Kickz experience.
Sincerely
The Crew @KoolKickz
At the time of your purchase, we did not have a website, and all orders were processed exclusively through our social media channels.We're taking legal action against this ********** company and are working hard to ensure this doesn't happen again. We've also launched an official website to provide a secure and reliable platform for our customers.
We understand that this experience has damaged your trust in our brand, and we want to earn it back. We're committed to providing high-quality products and excellent customer service.
We've taken steps to improve our authentication process and are actively working to shut down any **** accounts or sellers. We hope you'll give us another chance to show you the real Kool Kickz experience.
Sincerely
The Crew @KoolKickz
Best regards,
Koolkickz.za's reply22 Jun 2024, 01:00
Official
We sincerely apologize for the negative experience you had. We're deeply concerned to hear about the issues you encountered and want to assure you that we take customer satisfaction very seriously.We've recently become aware of a **** company impersonating our brand, which may be responsible for your experience.
At the time of your purchase, we did not have a website, and all orders were processed exclusively through our social media channels.We're taking legal action against this ********** company and are working hard to ensure this doesn't happen again. We've also launched an official website to provide a secure and reliable platform for our customers.
We understand that this experience has damaged your trust in our brand, and we want to earn it back. We're committed to providing high-quality products and excellent customer service.
We've taken steps to improve our authentication process and are actively working to shut down any **** accounts or sellers. We hope you'll give us another chance to show you the real Kool Kickz experience.
Sincerely
The Crew @KoolKickz
At the time of your purchase, we did not have a website, and all orders were processed exclusively through our social media channels.We're taking legal action against this ********** company and are working hard to ensure this doesn't happen again. We've also launched an official website to provide a secure and reliable platform for our customers.
We understand that this experience has damaged your trust in our brand, and we want to earn it back. We're committed to providing high-quality products and excellent customer service.
We've taken steps to improve our authentication process and are actively working to shut down any **** accounts or sellers. We hope you'll give us another chance to show you the real Kool Kickz experience.
Sincerely
The Crew @KoolKickz
Best regards,