KOO - Bad Service

This post was removed the first time and second time that i posted on the Facebook Koo Foods page. Why doesnt KOO at least respond instead of removing a post that is factual. We always buy KOO products because their products are often better tasting in most categories. Last year in July 2020, we found a string in a can of butter beans. Contacted Tiger brands and they promptly arranged to pick up. I ensured that the can was sealed up so the original contents could be inspected properly. They said they would get back to me after about 14 days. Gave me a ref of TB-246111 via e-mail. Wrote to them 2 months later in Sep 2021. They apologised and promised feedback. But nothing. Wrote back in Jan 2021 and Now in October 2021. Zero response. I can tolerate to pay a little more when the product is superior but bad/arrogant service is a deal breaker. Already buying other brands out of principle. Very disappointed in KOO/Tigerbrands.