1 reviews | Active since Jul 2016
Worst service
<p>Our toner box reflected as full yesterday 14h. I phoned Konica Minolta as we are not allowed to empty it. The call centre agent told me their technician will come during the course of this afternoon or early today. By 9h this morning he was still a no show. I phoned the same agent back- she was adament that she never said "this morning". She says it can be any time during the course of today. She also refused to phone the technician and ask for a estimated time.</p> <p>When I started getting angry and impatient she threw the phone down in my ear.</p> <p>Our business comes to a stand still if I cant print or scan any or copy any documents!!!</p> <p> </p>
Good day
The client phoned and our service coordinator logged the service call. The service coordinator assured the client in a truthful and professional manner that one of our technicians will do his utmost to attend to the call the same day, should he conclude his call sheet ahead of schedule (technicians work on a call sheet as and when clients require assistance).
According to the client’s allegation on Hellopeter, the client said that we would be there the same day or early the next day. Our company policy dictates that when a service call is logged, a time cannot be attached to that log for a number of reasons i.e. traffic, length of fix at client etc. Our telephone system records all calls and as per the recording that I reviewed personally, our service coordinator mentioned that a technician would be there during the course of the following day at worst. At this point the client became hostile, our coordinator felt threatened and ended the call.
Call recordings are available on request.
My best assistance…at ALL times:
Estelle Curry
Venditor Group of Companies
Switch Board: 012 **********
Direct Line: 012 **********
Cell: **********
Fax: 086 **********
E-mail: **********
Website: www.venmin.co.za
Good day
The client phoned and our service coordinator logged the service call. The service coordinator assured the client in a truthful and professional manner that one of our technicians will do his utmost to attend to the call the same day, should he conclude his call sheet ahead of schedule (technicians work on a call sheet as and when clients require assistance).
According to the client’s allegation on Hellopeter, the client said that we would be there the same day or early the next day. Our company policy dictates that when a service call is logged, a time cannot be attached to that log for a number of reasons i.e. traffic, length of fix at client etc. Our telephone system records all calls and as per the recording that I reviewed personally, our service coordinator mentioned that a technician would be there during the course of the following day at worst. At this point the client became hostile, our coordinator felt threatened and ended the call.
Call recordings are available on request.
My best assistance…at ALL times:
Estelle Curry
Venditor Group of Companies
Switch Board: 012 **********
Direct Line: 012 **********
Cell: **********
Fax: 086 **********
E-mail: **********
Website: www.venmin.co.za