NH
Nadine H
1 reviews | Active since Oct 2013
06 Mar 2015, 16:22
*** &*** & ***
We have been experiencing endless problems with our Minolta Copier, serial number:G***<br> <br> On the 27/02/2015 we reported the machine keeps on freezing, the first technician was here on Monday the 02/03/2015 he could not resolve the issue, the second technician came out of 03/03/2015 telling us that its our network port that is the problem, today our IT department is here and guess the network port is working 110%. We called again *** and they promise to send out a senior technician on Monday, but it is really unacceptable we a big company and not having a printer in a department is really not working for us. <br> <br> Please sort this out.
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Konica Minolta South Africa's replyOfficial
10 Mar 2015, 08:50Hello Nadinevh2013,
As communicated to the client last week the matter was addressed by our technical team last week and the problem was identified as being an IT issue on the clients network. We visited the machine again today and we re-confirmed that the problem is not the machine but rather on the client's network. A call has been logged with the client's IT department and they will attend to the matter shortly.
kind regards
GAVIN SMITH
BRANCH MANAGER (CENTURION)
KONICA MINOLTA SOUTH AFRICA
As communicated to the client last week the matter was addressed by our technical team last week and the problem was identified as being an IT issue on the clients network. We visited the machine again today and we re-confirmed that the problem is not the machine but rather on the client's network. A call has been logged with the client's IT department and they will attend to the matter shortly.
kind regards
GAVIN SMITH
BRANCH MANAGER (CENTURION)
KONICA MINOLTA SOUTH AFRICA
Konica Minolta South Africa's reply10 Mar 2015, 08:50
Official
Hello Nadinevh2013,
As communicated to the client last week the matter was addressed by our technical team last week and the problem was identified as being an IT issue on the clients network. We visited the machine again today and we re-confirmed that the problem is not the machine but rather on the client's network. A call has been logged with the client's IT department and they will attend to the matter shortly.
kind regards
GAVIN SMITH
BRANCH MANAGER (CENTURION)
KONICA MINOLTA SOUTH AFRICA
As communicated to the client last week the matter was addressed by our technical team last week and the problem was identified as being an IT issue on the clients network. We visited the machine again today and we re-confirmed that the problem is not the machine but rather on the client's network. A call has been logged with the client's IT department and they will attend to the matter shortly.
kind regards
GAVIN SMITH
BRANCH MANAGER (CENTURION)
KONICA MINOLTA SOUTH AFRICA