1 reviews | Active since Jul 2011
Incorrect invoicing
<p>Last year we replaced our old Konica Minolta printer. As expected, Konica Minolta stopped invoicing us for printing done on this machine.</p> <p> </p> <p>Last month, they started invoicing us again. for printing done on a machine we have not had for 6 months, and which was settled financially months ago.</p> <p> </p> <p>We brought this to their attention, but we have to date received no response. Nor have we received any credit notes.</p> <p> </p> <p>Perhaps everyone should avoid having any dealings with a company that has no control over their invoicing system.</p>
Good day
The All-In-Maintenance contract is still active.
Notification of the cancellation thereof has not been received.
Therefore, estimated meter readings have been billed for as actual meter readings were not received for four (4) months.
KONICA MINOLTA SOUTH AFRICA
Good day
The All-In-Maintenance contract is still active.
Notification of the cancellation thereof has not been received.
Therefore, estimated meter readings have been billed for as actual meter readings were not received for four (4) months.
KONICA MINOLTA SOUTH AFRICA
As mentioned above, everyone should avoid having any interactions with these people. When you replace an old Konica Minolta printer with a new Komica Minolta printer, Konica Minolta keeps charging you for both printers.
As mentioned above, everyone should avoid having any interactions with these people. When you replace an old Konica Minolta printer with a new Komica Minolta printer, Konica Minolta keeps charging you for both printers.
The reason for invoicing is as follows:
· Toner was supp**** late last year.
· Konica Minolta South Africa never received notification of cancellation.
· This is probably because of the fact that you upgraded with a different Konica Minolta entity and not ourselves.
We have, however, credited your account and I am sure that as per the above you may accept the reasoning as to why there was a misunderstanding.
The reason for invoicing is as follows:
· Toner was supp**** late last year.
· Konica Minolta South Africa never received notification of cancellation.
· This is probably because of the fact that you upgraded with a different Konica Minolta entity and not ourselves.
We have, however, credited your account and I am sure that as per the above you may accept the reasoning as to why there was a misunderstanding.
Apologizing after being caught does not make up for these shady business practices, nor for the amount of time I have wasted on this unnecessary matter.
Anyone who deals with this company - or any of their associated companies or authorised dealers - does so at their peril.
Apologizing after being caught does not make up for these shady business practices, nor for the amount of time I have wasted on this unnecessary matter.
Anyone who deals with this company - or any of their associated companies or authorised dealers - does so at their peril.
This matter has been explained to the client
Konica Minolta South Africa thereby considers the matter as concluded
This matter has been explained to the client
Konica Minolta South Africa thereby considers the matter as concluded
This matter has been explained to the client
Konica Minolta South Africa thereby considers the matter as concluded
This matter has been explained to the client
Konica Minolta South Africa thereby considers the matter as concluded