1 reviews | Active since Dec 2015
DO NOT USE THEM
I have the worst experience with Konica Minolta Centurion, I took a copier machine about a year and half ago and since day 1 I complain about the machine. I have an accounting firm and if I cant print or scan my business is standing still.
I cant even count how many times I have reported this machine but every time they come back to fix it it works a few days if even and then its broken again.
Konica Minolta South Africa (KMSA) (Centurion branch), have always been available to assist on this machine. In 95% of the times when a service call has been logged on this machine we have prioritised the call and attended to the call on the same day. On the very few occasions when we have not been able to attend to the call on the same day we have attended to the call the very next day (still within our response and resolution times). We do acknowledge that the latest call that was logged on Monday the 29th January at about 14h00 was only attended to this morning.
KMSA (Centurion branch), have analysed the service calls logged and four (4) calls logged last year were machine faults (this is within specification for a machine this size). Seven (7) calls were logged for normal maintenance and consumable items (also within specification). Three (3) calls were logged for IT issues which related to IP address and configuration changes on the PC’s. The client has been trained to resolve these IP and configuration changes.
We pride ourselves on always providing excellent service to all our clients at all times.
Konica Minolta South Africa (KMSA) (Centurion branch), have always been available to assist on this machine. In 95% of the times when a service call has been logged on this machine we have prioritised the call and attended to the call on the same day. On the very few occasions when we have not been able to attend to the call on the same day we have attended to the call the very next day (still within our response and resolution times). We do acknowledge that the latest call that was logged on Monday the 29th January at about 14h00 was only attended to this morning.
KMSA (Centurion branch), have analysed the service calls logged and four (4) calls logged last year were machine faults (this is within specification for a machine this size). Seven (7) calls were logged for normal maintenance and consumable items (also within specification). Three (3) calls were logged for IT issues which related to IP address and configuration changes on the PC’s. The client has been trained to resolve these IP and configuration changes.
We pride ourselves on always providing excellent service to all our clients at all times.