1 reviews | Active since Jul 2013
DO NOT USE KONICA MINOLTA
Well to start off no one wants to take responsibility for selling me a faulty machine. From day one dealing with Ruan from the North west branch it seem like everything was just set to fail!<br> <br> The actual new machine I was looking at they refused to give me at the price advertised inc the iPhone as well. Then they fobbed a machine off to me that was second hand and did not work. It took just over a week for them to actually get it up and running and it wasn't even two day later the machine started to give problems, it can't print 300 gsm, its cant print double sided straight, it squeaks all the time, it jams paper through the finisher or the side and centre slots, it constantly shoots out black ink dust all over my prints and now after all of this the Director himself refuses to take my calls answer any emails and it is just so childish it is unreal!<br> <br> Konica Minolta South Africa refuse to help me either so now I sit with this big piece of ******* in my office that does not work. I have stopped all payments to Kalipso 22 (Pty) Ltd t/a Konica Minolta North West and the machine will now be taken outside and left there.<br> <br> <br>
The advert you refer to was posted by a Gauteng dealer and not by Kalipso, we have never made any offers of any kind to you of any specials or give-aways included as we don't need to do this to get machines sold.
After your rental application for a new machine was declined we offered to help with a used machine which you accepted. Before installation the requirements were changed and again we accommodated you. After installation you again
asked for more specs on the finisher and again we accommodated you. As with all used equipment there will be small problems. You never gave us the chance to rectify the complaint as you refuse access to our technician.
I did not reply to your messages as i was on holiday and only got them upon my arrival back at the office. i have now removed the equipment and i did cancel the rental contract.
I believe this is a fair and generous resolution and that it will be satifactory to you.
Regards
Jaco Mienie
Kalipso
The advert you refer to was posted by a Gauteng dealer and not by Kalipso, we have never made any offers of any kind to you of any specials or give-aways included as we don't need to do this to get machines sold.
After your rental application for a new machine was declined we offered to help with a used machine which you accepted. Before installation the requirements were changed and again we accommodated you. After installation you again
asked for more specs on the finisher and again we accommodated you. As with all used equipment there will be small problems. You never gave us the chance to rectify the complaint as you refuse access to our technician.
I did not reply to your messages as i was on holiday and only got them upon my arrival back at the office. i have now removed the equipment and i did cancel the rental contract.
I believe this is a fair and generous resolution and that it will be satifactory to you.
Regards
Jaco Mienie
Kalipso