Broken machine left office standing for more than a week.

The office has one printer that is used by everyone for printing, scanning and making copies and was to be a cost effective way of doing business. Parts broke and we have been without a printer for more than a week. No loan machine, no alternative plans, just sorry for you. The cost of down time is huge and Konica Minolta can't be bothered. I tried to phone rhe National office, no answer. I message them on the website "Contact Us". No reply till date. They will make sure you pay, but when something goes wrong with their machines, it will cost you dearly.